Terms and Conditions

If you are receive a damaged item or are unsatisfied with your purchase, you may return the product and get online store credit for the same amount (minus shipping costs) for future purchases, within 14 days of receiving your order. We will not entertain any requests after 14 days of delivery. The reason for dissatisfaction must be discussed with our consultants, after which the case will be independently reviewed by the Business Head and the matter decided. If the issues presented are deemed valid then the return of the purchase and subsequent store credit will be authorized.

("You" or "End User" or "your" or "Buyer" or "Customer") are required to read and accept all of the terms and conditions laid down in this Terms and Conditions ("Terms and Conditions" or "TERMS AND CONDITIONS" or "Terms" or "Agreement") and the linked Privacy Policy, before you may use elan.pk (hereinafter referred to as "Site" or "Élan" or "Élan Online Store" or "we" or "our"). The Site allows you to browse, select and purchase Clothing and Accessories ("Goods" or "Products" or "Services").

Your use of this website elan.pk (hereinafter referred to as the "Site") and its related sites, services and tools). These TERMS AND CONDITIONS are effective upon acceptance and governs the relationship between you and Élan Facon (SMC PVT) Ltd a company incorporated under The Companies Ordinance, 1984 (Pakistan) having its registered office at 13-E Zanjani Road, Main Market, Gulberg 2, Lahore., Pakistan (hereinafter the "Company") including the sale and supply of any Products on the Site. If this TERMS AND CONDITIONS conflicts with any other document, the TERMS AND CONDITIONS will prevail for the purposes of usage of the Site. If you do not agree to be bound by this TERMS AND CONDITIONS and the Privacy Policy, you may not use the Site in any way. For the purposes of this TERMS AND CONDITIONS the term 'Acceptance' shall mean your affirmative action in clicking on 'check box' and on the 'continue button' as provided on the registration page or such other actions that implies your acceptance.

The Company may amend this Agreement and/or the Privacy Policy at any time by posting a revised version on the Site. All updates and amendments shall be notified to you via posts on website or through e-mail. The revised version will be effective at the time we post it on the Site, and in the event you continue to use our Site, you are implicitly agreeing to the revised TERMS AND CONDITIONS and Privacy Policy expressed herein.

In addition, if the revised version of this Agreement includes a Substantial Change, we will provide you with 30 days' prior notice of such Substantial Change as per the Notification Preferences provided by you. You are advised to regularly check for any amendments or updates to the terms and conditions contained in this Agreement. For the purpose of this Agreement, the term "Substantial Change" means a change to the terms of this Agreement that materially reduces your rights or increases your responsibilities.

Please read these terms and conditions carefully. These terms & conditions, as modified or amended from time to time, are a binding contract between the company and you. If you visit, use, or shop at the site (or any future site operated by the company, you accept these terms and conditions). In addition, when you use any current or future services of the company or visit or purchase from any business affiliated with the company or third party vendors, whether or not included in the site, you will also be subject to the guidelines and conditions applicable to such service or merchant. If these conditions are inconsistent with such guidelines and conditions, such guidelines and conditions will prevail.

If this Terms and Conditions conflicts with any other document, the Terms and Conditions will prevail for the purposes of usage of the Site. As a condition of purchase, the Site requires your permission to send you administrative and promotional emails. We will send you information regarding your account activity and purchases, as well as updates about our products and promotional offers. You can opt out of our promotional emails anytime by clicking the UNSUBSCRIBE link at the bottom of any of our email correspondences. Please see our Privacy Policy for details. We shall have no responsibility in any manner whatsoever regarding any promotional emails or SMS/MMS sent to you. The offers made in those promotional emails or SMS/MMS shall be subject to change at the sole discretion of the Company and the Company owes no responsibility to provide you any information regarding such change. By placing an order, you make an offer to us to purchase products you have selected based on standard Site restrictions, Merchant specific restrictions, and on the terms and conditions stated below. You are required to create an account in order to purchase any product from the Site. This is required so we can provide you with easy access to print your orders and view your past purchases.

Your consent

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or send an email notifying you of any changes.

Contacting us

If there are any questions regarding this privacy policy you may contact us on info@elan.pk or call us on 042 111-11-ELAN or for head office 042 35750007